Troubleshooting

Quick Solutions to Common Issues

Find fast fixes for technical problems and platform questions.

Can't access account?

Check caps lock is off. Use ‘Forgot Password’ for reset link. Clear browser cache and cookies. Ensure account email is verified.

Two-factor authentication issues?

Check device time is correct. Use backup codes if phone unavailable. Contact support to reset 2FA if needed.

Documents won't download?

Check pop-up blocker settings. Try different browser or incognito mode. Ensure stable internet connection. Right-click and ‘Save as’ alternatively.

Formatting problems?

Use Chrome, Firefox, or Edge for best results. Update browser to latest version. Check PDF reader is current. Disable browser extensions temporarily.

Slow loading times?

Clear browser cache. Check internet speed (minimum 5Mbps). Close unnecessary browser tabs. Try wired connection instead of WiFi.

Features not working?

Refresh page (Ctrl+F5). Log out and back in. Check browser compatibility. Disable ad blockers for our domain.

Changes not saving?

Check internet connection. Look for auto-save indicator. Don’t use back button while editing. Save manually before leaving page.

Missing documents?

Check correct account logged in. Use search function with different terms. Check archived documents folder. Verify team member didn’t move/delete.